Returns & Exchanges
Your satisfaction with our products is of paramount importance to us. We only work with the best manufacturers in Italy, selecting partners whom we believe to be unique in the marketplace and of the absolute highest quality. We are confident the design and the craftsmanship of the products we represent will match - if not exceed - you own exacting standards.
We encourage you to thoroughly examine all items upon receipt. If there is a problem with your order, contact our Customer Service team at 1-888-476-3742 within 5 days of receipt. You may also contact us via e-mail at support@imaestri.com. If an item you receive is damaged, defective or incorrect, we will take it back and pay for related shipping fees within 10 days of receipt, and send you a replacement. To return an item, please contact Customer Service at 1-888-476-3742 to request an RMA and arrange for pick-up.
The return process involves taking a picture of the incorrect, damaged or defective item, filing a claim with Customer Service, and coordinating repackaging and return. Any returned item must be in new condition and in its original packaging. Please do not ship products to our company headquarters as they will not be accepted.
If you change your mind about an item or are unsatisfied with your purchase within the first 10 days following delivery, we will refund the original merchandise price of the item in the form of a store credit, less any shipping fees. You will also be responsible for return shipping fees and a restocking charge equal to 15% of the original purchase price.
Return requests must be initiated within 10 business days from the date of delivery and, after approval, return shipping must be confirmed within the following 10 business days. Credits are issued within 24 hours after the returned item has been received and inspected. You will be notified by email once your credit has been processed.
Standard Shipping and While Glove Delivery charges are not refundable. We cannot accept returns or exchanges of any customized or special order products, or items marked "final sale."
Please keep in mind that furniture can be easily damaged during transit. We package our shipments very careful in order to insure their safe arrival, so it is best to keep the original packing materials, original receipt and all labels/tags for any item that you decide to return. If any part of the original packing material is damaged or consumed during the delivery process, you will have to provide supplementary material to compensate.
Returns are accepted at our warehouse only. Please do not send returns to our company headquarters, as they will not be accepted there. Specific address information will be provided upon return approval.
Until the initial 50% deposit is received, your order can be changed or cancelled. Once the deposit is received, you have 48 hours to change or cancel the order. Orders changed or canceled after this time are subject to applicable cancellation fees. Cancellations must be made via email or phone. To speak with Customer Service, please call 1-888-476-3742. We are available to assist you Monday-Friday, from 10am to 6pm EST.