Privacy Policy

Exagoga, Inc. (d/b/a “IMAESTRI” or the “Company”) is committed to handling the personal information submitted by you to, or collected from you by, the Company (“Personal Information”) with due care and to protecting your privacy as set forth in this policy (“Privacy Policy”). We will neither sell nor trade your Personal Information. By visiting www.imaestri.com (together with its related webpages, URLs and related digital applications (including, but not limited to, phone and tablet applications), the “Website”), you are accepting the practices described in this Privacy Policy.

To provide our services and to continually improve them we gather certain types of Personal Information:

Personal Information you submit to us: We receive and store any Personal Information you enter on our Website or give us in any other way. When you create a user account, you provide IMAESTRI with some Personal Information such as your name, e-mail address, password, phone number, mailing address, professional credential, and Tax ID Number. We may also collect your clients’ e-mail address and shipping address. We use the information that you provide for such purposes as providing you access to our Website, processing your orders, customizing your usage experience, and communicating with you.

Automatically collected Personal Information: We receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies” and we obtain certain types of other information when your Web browser accesses the Website, like the Internet protocol (IP) address used to connect your computer to the Internet, and your browser type. We also automatically collect information about your usage of the Website like time of log in, and pages viewed.

E-mail communications from us to you: We will send a confirmation message upon the successful completion of the account registration process, the placement of a sales order, or in connection with other types of transactions. We may also contact you via e-mail regarding customer service questions you have submitted, to address a problem affecting your use of our Website, or with regard to news and promotions. We often receive a confirmation when you open an e-mail from the Company if your computer supports such capability.

Information from other sources: We might receive information about you from other sources and add it to our account information. Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties.

Cookies are unique identifiers that we transfer to your devices in order to allow our web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs.

You can choose to accept or decline cookies. The “Help” feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies all together. Because cookies allow you to take advantage of some of the Website’s essential features, we recommend that you leave them turned on.

We use your Personal Information to enhance this Website and to personalize your experience. We use Personal Information primarily to process and fulfill your orders and notify you of your order status. We may also send you our e-mail newsletter, targeted marketing information, special product offers, and/or any other information that might be of interest. In every such e-mail, the option to unsubscribe if you would prefer to avoid receiving e-mails in the future is included. We also may combine Personal Information you provide via offline communications with the Personal Information you have given us online, to provide a more customized experience for you when you visit the Website.

Please also see “Does IMAESTRI share my Personal Information?” and “Does IMAESTRI store my credit card information?” below.

We are committed to ensuring that your Personal Information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the Personal Information we collect online, such as firewalls and authentication protection and the use of encryption technologies. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption. It is your responsibility to protect the security of your login information. You must keep your username and password confidential and not share it with others. Be sure to log out after finishing when using a shared computer.

We will review our security policies and implement changes from time to time. However, we cannot and do not guarantee complete security of your Personal Information. There is no guarantee that your Personal Information may not be accessed, disclosed, altered, or destroyed by the breach of any of our safeguards.

We have engaged Authorize.Net (http://www.authorize.net), a leading payment gateway since 1996, to process credit cards and electronic check payments securely for our customers. Accordingly, we will not store customers’ credit card information in our system.

The Authorize.Net Payment Gateway manages the routing of sensitive customer information through the electronic check and credit card processing networks. Authorize.Net states that it adheres to industry standards for payment processing, including:

128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

Industry leading encryption hardware and software methods and security protocols to protect customer information.

Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information, please read the Authorize.Net Privacy Policy (Authorize.net Privacy Policy) and online payments diagram (How It Works).

We will not sell your Personal Information. We do, however, share your Personal Information with third-party service providers that we employ to perform services on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mails, analyzing data, providing marketing assistance, providing search results and links, and providing customer service. These third party service providers may be granted access to your Personal Information in order to allow them to perform their services, and may not use it for other purposes.

We may also share your Personal Information in connection with any financing, sale of Company assets, merger or acquisition of all or any portion of our business to a third party.

Finally, it is possible that we may need to disclose your Personal Information when required by subpoena or other legal process, or if the Company has a good faith belief that disclosure is necessary including, but not limited to: (a) investigate, prevent or take action regarding suspected or actual illegal activities or to assist government enforcement agencies; (b) investigate or defend ourselves against any third party claims or allegations, or to protect the security or integrity of our Website; or (c) to exercise or protect the rights, property or personal safety of the Company or others.

If you wish to stop receiving our e-mail newsletters, use the “remove” functionality, located at the bottom of our newsletter or send an e-mail to support@imaestri.com with 'unsubscribe' in the subject line. Please be sure to e-mail us from the address from which you wish to be removed.

For individuals within the EEA only. Under the GDPR, in certain circumstances, you have the right to: (a) request access to any Personal Information we hold about you and related information, (b) obtain without undue delay the rectification of any inaccurate Personal Information, (c) request that your Personal Information is deleted provided the Personal Information is not required by imaestri.com for compliance with a legal obligation under European or Member State law or for the establishment, exercise or defense of a legal claim, (d) prevent or restrict processing of your Personal Information, except to the extent processing is required for the establishment, exercise or defense of legal claims; and (e) request transfer of your Personal Information directly to a third party where this is technically feasible.

In addition, where you believe that imaestri.com has not complied with its obligation under this Privacy Policy or European law, you have the right to make a complaint to an EU Data Protection Authority, such as the UK Information Commissioner’s Office.

The Website contains links to other third party sites that are not affiliated with IMAESTRI. These sites have their own policies and practices with respect to online privacy, and IMAESTRI cannot be held responsible for the privacy practices of these unaffiliated sites.

The Website does not sell products for purchase by children and is not intended for use by individuals under the age of 18 years. If you are under the age of 18, you may only have access to the Website with the involvement of a parent or legal guardian. We will not intentionally use Personal Information from or send marketing communications to children under age 18 without prior parental consent. If you are a parent and believe we may have inadvertently collected such information from your child, please notify us immediately by sending an e-mail to support@imaestri.com.

If you choose to visit the Website, your visit and any dispute over privacy is subject to this Policy and our Terms of Use. If you have any concern about privacy, please Contact Us with a thorough description of your concern, and we will try to resolve it. Our business changes constantly, and our Privacy Policy and Terms of Use will change also. We may e-mail you periodic reminders of our notices and revisions, but you should check our Website frequently to see any updates or changes. Unless stated otherwise, this Privacy Policy applies to all information that we have about you and your account.